Lemonade’s homeowners policies are fairly standard, but its approach to customer communication is not. Almost everything will go through its app or website, from sign-up to filing claims. The company uses AI to check claims for fraud and states on its website that in about 40% of cases can approve a claim “instantly.” The rest get funneled to the human claims team and will take longer to be processed.
The actual policies offer the typical coverage, such as dwelling, personal liability, etc. If you need more extensive coverage, Lemonade offers only a handful of endorsements including Extra Protection for some kinds of more valuable items like musical instruments or jewelry, swimming pool coverage, buried utilities, and sewer backup.
When customer claims are lower than expected, Lemonade Giveback contributes that “extra” money to non-profit organizations selected by policyholders.
Lemonade homeowners insurance is only available in 23 states and Washington, D.C. Note: Some of Lemonade’s other policies, like auto, are only available in a handful of states, which may make it impossible to take advantage of bundling your policies for convenience and savings.
Lemonade offers several additional coverages on its home insurance policies, some of which are common among insurers and some that are not. These include:
Lemonade also has some state-specific coverages, such as sinkhole coverage in Tennessee and oil tank coverage in Massachusetts. Check with Lemonade for any coverages that may be available in your state.
When compared to the other insurers in our rating, Lemonade offers fewer discounts on its homeowners insurance policies. The company highlights the following:
To buy a homeowners insurance policy from Lemonade, you will apply through either the Lemonade website or its mobile app.
Steps to buying Lemonade homeowners insurance:
You can file claims with Lemonade through its mobile app. In an emergency situation, you can also start filing and request urgent assistance by calling customer service.
Steps to file a claim:
Lemonade says its goal is for simple property claims to be paid almost immediately. However, some property damage claims or liability claims may take longer to settle, especially if this is not the first loss you are reporting or if information is missing. This is why Lemonade may request video footage to review your claim and receipts from items purchased to verify cost and ownership.
At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of life’s most complicated decisions. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. To build our ratings, we researched more than 14 homeowners insurance companies and insurance agencies and analyzed 12 reviews from professionals. Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. All sample products provided for review are donated after review. In addition, we maintain a separate business team that has no influence over our methodology or recommendations.
To get comparative insurance rates for this study, U.S. News worked with Quadrant Information Services to analyze a report of insurance rates in all 50 states from most of the largest national home insurance companies and agencies, though not every company operates in every state. Quadrant obtained publicly available rate data that home insurers file with state regulators. The insurance rates in our study are based on sample rates for a 47-year-old, married applicant household with a 728 FICO credit score. The rates were obtained for a HO3 policy covering a wood frame house with 10% Other Structures Coverage, 20% Loss of Use Coverage, 50% Personal Property Coverage, and a guest medical limit of $5,000.
We analyzed several different coverage sets, including dwelling coverages of $200,000, $300,000, $400,000, $500,000, $600,000, and 80% coverage of average home values in a given state, alongside $100,000 and $300,000 liability limits per level of dwelling coverage. Average home costs in each state were determined using Zillow Home Value Index data as of March 1, 2024.
Lemonade’s homeowners policies are fairly standard, but its approach to customer communication is not. Almost everything will go through its app or website, from sign-up to filing claims. The company uses AI to check claims for fraud and states on its website that in about 40% of cases can approve a claim “instantly.” The rest get funneled to the human claims team and will take longer to be processed.
The actual policies offer the typical coverage, such as dwelling, personal liability, etc. If you need more extensive coverage, Lemonade offers only a handful of endorsements including Extra Protection for some kinds of more valuable items like musical instruments or jewelry, swimming pool coverage, buried utilities, and sewer backup.
When customer claims are lower than expected, Lemonade Giveback contributes that “extra” money to non-profit organizations selected by policyholders.
Lemonade homeowners insurance is only available in 23 states and Washington, D.C. Note: Some of Lemonade’s other policies, like auto, are only available in a handful of states, which may make it impossible to take advantage of bundling your policies for convenience and savings.
